Customer Support Response Time

1. Customer Support Hours

Our customer support team is available Monday through Friday, from 9:00 AM to 6:00 PM (KST, Korea Standard Time).

We are closed on weekends and South Korean public holidays.

2. Response Time

We begin responding to emails at 9:00 AM (KST) each business day, handling inquiries in the order they are received.

Emails received outside business hours are handled starting the next business morning. We aim to respond to all inquiries received by 6:00 PM (KST) on a business day within that same business day.

Please note that response times may vary depending on your time zone and when your inquiry is submitted.

3. How to Contact Us

For questions about your order, shipping, products, or any other concerns, please contact our customer support team via email.

We review each inquiry carefully and respond as promptly as possible.

4. Weekends & Public Holidays

Our customer support team does not operate on weekends or South Korean public holidays.

For example, if you send an email on Friday after 6:00 PM (KST), we will begin responding in the order received from 9:00 AM (KST) on Monday, unless Monday is a South Korean public holiday.

Upcoming public holidays and scheduled closures will be announced in advance through a banner on our website.