Out-of-Stock Products

At RoseRoseShop, some of our products are sourced directly from brands after an order is placed. These products are listed based on the brands' confirmation that they are available for supply.

However, unexpected circumstances such as production issues, shortages at the brand's headquarters, shipping difficulties, or restocking delays may occasionally prevent us from receiving the products.

When this happens, we sincerely apologize for the inconvenience and will contact affected customers to explain the situation and discuss the available options.

1. Product Availability & Restocking

If an ordered product becomes unavailable, we first contact the supplier to check whether and when the product can be restocked.

Once we receive an update, we notify you by email and ask how you would like to proceed.

2. Replacement or Refund Options

If a product cannot be supplied, you may choose to replace the unavailable item with another product or request a refund for that item.

We will proceed according to your preference after confirming your choice.

3. Order Processing & Shipping

Once we receive your decision and complete the necessary changes to your order, we will arrange shipment at the earliest available carrier pickup.

We do our best to minimize any additional delays and get your order on its way as quickly as possible.

4. Unanswered Emails & Order Resolution

If we do not receive a response to our out-of-stock notification, we will send follow-up emails over a period of time to give you an opportunity to review your options.

If we still do not receive a response within the designated period, we may proceed with one of the following actions:

• Ship the remaining available items and promptly refund the unavailable product(s), along with any applicable shipping fee difference.

• Cancel the order and notify you of the cancellation by email.

We take these steps to avoid keeping your order on hold indefinitely and to resolve the situation as promptly as possible.